Ordering Info
Eastern Handicraft is proud to use State of the Art 128 bit Secure Sockets Layer (SSL) Encryption which protects your credit card and personal information. For the fastest order processing, please order online from our 100% secure website. Shortly after placing your order online, you will receive an e-mail confirmation of the order you entered on-line.

When you order online, you will have the opportunity to view your order total, taxes (if applicable) and shipping charges, before submitting your order and credit card information.

Shipping Info
Eastern Handicraft is proud of it’s fast, reliable, low cost shipping!

Standard Ground Shipping Rates are generated based on the order and the zip code of delivery. Typically, if you can ship to a commercial address you can often save a few dollars on shipping. Shipping rates outside of the 48 contiguous states and internationally are estimated, and may not be applicable to certain very heavy or oversized items.

Delivery Method
We mostly use UPS and FedEx as our standard method of shipment to all areas within the Continental U.S. so we can insure your packages, and provide safe and accurate tracking. Please note that UPS and FedEx do not deliver to PO Boxes. If you do not have a physical address, your order will be shipped via United States Postal Service (USPS). All orders sent to AK, HI, PR, Guam, VI, APO & Canada will also be sent via USPS unless otherwise requested by email or phone.

Non-US Mainland Orders
Orders from Alaska, Hawaii, Guam, Virgin Islands, APO address, Puerto Rico and Canada are normally shipped via USPS to help reduce broker fees on your end unless otherwise requested. Shipping costs shown on the website to these locations are shipping estimates only and can vary greatly depending on the size and weight of the order. If the actual shipping charges exceed the estimate, you may be contacted to approve the actual costs before shipping. All customers will be fully responsible for all customs, tariffs, duties and brokerage charges if applicable.

International Shipping
Yes we can ship most items anywhere in the world, however, shipping internationally can be very expensive depending on the size and weight of the items, and we will not be responsible for lost or broken shipments. Some items are too large and exceed USPS shipping limitations. Once orders get delivered to Customs for export, we will have little tracking control. That being said, we send many international shipments with very little trouble, almost daily. If you are interested, please send us the items of interest, the quantity, and your COMPLETE SHIPPING ADDRESS so we can provide you an accurate shipping quote. We will send you an invoice that can be paid with a Paypal account, or any credit card. Your items will ship with USPS and typically arrive within 7-14 business days. All customers will be fully responsible for all customs, tariffs, duties and brokerage charges if applicable.

When will my order ship?
We are very excited to get your items to you as fast as we can! We stock products in multiple warehouses across the country. Some warehouses are a bit faster than others, but on average most orders ship within 24 hours and should arrive at your door and in your hands within 2-6 business days depending on your location. If an item is on back-order and will not ship out within 48 hours, we will contact you to let you know.

When will my items arrive? I need more details!
It mostly depends on when you place your order, and where you are located. Products in our NC warehouse usually ship the same day if the order is placed by 6pm EST. Other orders shipping from CA, MO, MS, TN, MI, GA, or CT need to be placed by 11am EST to possibly ship the same day.

Payment Methods
For your convenience, GardenFun accepts Visa, MasterCard, Discover, American Express, & PayPal payments through our secure online website.

Sorry, NO personal checks or COD orders.

Sales Tax
Outside North Carolina – You get our low shipping rates and pay NO SALES TAX!
All orders shipped to a North Carolina address pay sales tax.

Return Policy
At Eastern Handicraft, we want you to be fully satisfied with your purchase. If for any reason you are not, please contact us when you receive your order. You can return most products for a 100% refund of the purchase price of the items.

To receive a full refund, returned items must be in new, re-sellable condition, and within 30 days of the purchase date. Please notify us before you send any items back to us. We will provide you with a pre-authorized RMA# with any additional instructions.

Items returned without an RMA# will either be refused or a 15%-20% restocking fee will be charged depending on the item. Custom Ordered & Special Item orders are not returnable.

In most cases, customers will be responsible for all shipping charges. If the product was purchased with “Free Shipping” and is returned, the customer will be responsible for “actual” freight charges both ways. If a shipment is refused upon delivery and returned without our knowledge, customer will be responsible for all shipping charges. Only product cost and sales tax (if applied) will be refunded. We do not refund duties or customs fees.

For your protection we suggest you send your packages via UPS or FedEx to sure the item is not damaged or lost in transit. With all returns, please include your RMA#, name, shipping address, and contact numbers.

100% Satisfaction Guarantee
When you shop with Eastern Handicraft your satisfaction is guaranteed! If for any reason you are not satisfied with your purchase when it arrives, simply return the item to us in it’s original packaging within 30 days of purchase. We will gladly replace them, give you a merchandise credit, or refund you the full purchase price of the item(s). You can view detailed instructions for Returns described above.

Privacy & Security
Your privacy is of utmost importance to us at GardenFun; our privacy policy is simple:
We DO NOT share or sell ANY of your personal information with anyone!

When we shop online, we expect extremely high standards of discretion to be used with our personal information.

Eastern Handicraft uses a Secure Server Software called SSL, the industry’s standard HIGHEST SECURITY for e-commerce transactions. It completely encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. (Works with Chrome, Microsoft Internet Explorer, Edge, Firefox, Safari etc). Our site fully protects you while you shop at GardenFun.com, so that you never have to worry about credit card safety!